People will continually surprise you, especially when working with the public. I asked customer service managers, CEOs, and consultants about their most ridiculous and implausible conversations with clients and customers. Here are my seven favorites:1. Give me a free meal, or I attack your political beliefs From Doug Sands of Restaurants Client Magnet, a consulting firm. "You have no idea," Sands said. “We work with many customers AND we often deal with their negative customer reviews. Here is the transcript of a Facebook conversation we had with a negative client.
Customer : It 's b@ #$t. I waited ten minutes for my food at [name omitted] today before walking out without getting a refund. What kind of customer service is this?? Talk about a BS. Fast food. RCM : We're sorry you had a bad experience, [name withheld]. Unfortunately, we are not technically a fast food place. Our customers usually wait 15 minutes, because that's how long it takes to cook our fresh dough. The employee data wait is simply for your safety, sir. Customer : Still BS Where is my free coupon? RMC: Sorry? Customer: I won't eat at [name omitted] again unless you get me a free meal coupon. And I'm going to tell my friends, and their friends, and we're going to blow up your Facebook page.
RCM: Sir, it's really not necessary. We do not give you a free coupon. Customer: Good. Wait to see how many friends I can gather to IMPROVE YOU. We're going to tear down your filthy restaurant. We will post fake reviews, send malicious emails and attack your political beliefs. And we're going to start a boycott too. Better stop. But now it will take THREE free lunch coupons. The representative then informed the angry customer that the threatening message had been recorded for police records.